Home Depot Survey To Win $5000 Gift Card (Guide)

I went to Cypress, CA, Home Depot to purchase a toolbox for a Christmas gift, and the system said that they had three in stock of the one I wanted; one of the sales assistants looked for the toolbox but was unable to find any.

He then informed me that the Stanton, CA, Home Depot had fourteen in stock. Once I got there, I walked up to Randy and asked for his help locating the toolbox I was looking for. He was so kind, found it right away, and went above and beyond to get the ladder to retrieve it from the very top shelf. He gave me exceptional customer service and was accommodating, even wiping it clean at my request since it was a little dirty.

I really appreciate all the effort and support that Randy gave to me in order for me to be satisfied with my purchase.

I went to the Rancho Cucamonga Home Depot today, and Appliance Specialist Kevin Johnson was AWESOME. He is very knowledgeable and answered all my questions. Kevin made this Hope Depot experience great for my son and me! Kevin’s coworker, I didn’t quite get her name, was very nice to my son. Overall, all this was a good experience!

I want to send a Thank You to your MOD Elida for working with me on an online vs. in-store price discrepancy we had on a product in your store 0562 in Odessa, TX. She is an asset to your store.

I recently had the pleasure of interacting with Sharon at Home Depot.

While checking out, I encountered a pricing discrepancy on an item I was purchasing, and Sharon went above and beyond to resolve the issue with a smile and patience.

What truly stood out was Sharon’s genuine concern for me, the customer, as she worked to rectify the pricing discrepancy. She was able to explain to me the pricing error and also took the extra steps necessary to ensure I understood the steps taken to correct the issue.

Sharon’s performance at the checkout counter truly stood out. I left Home Depot feeling satisfied with my purchase and also impressed by Sharon. Home Depot is fortunate to have such a customer-focused employee.

Sharon turned a potentially frustrating situation into a positive shopping experience.

We shop the Wilkes-Barre Pa. Home Depot and were greeted by employee Theresa Prayer, who went out of her way to make us feel welcome. She watched our items as we were able to have cookies and coffee that she offered us, and her fantastic spirit got us through the crazy day of shopping. I wish there were more employees like her in every store as she showed us what the Christmas spirit is really about!

Melissa, who is a cashier at the Poulsbo Home Depot, went above and beyond to help us with items we needed to purchase and assisted us with the needs of our special needs son. She truly is an excellent example of what customer service is all about!

Last week, I received excellent customer service from Roger Spiegel, who works in the appliance department of your Cincinnati/Beechmont store. I came in to purchase a new refrigerator, something I had not done in twenty years, so I had a learning curve to catch up with the latest technology. His customer-centered approach made the purchase easy and fun. He listened carefully to what I was looking for in the refrigerator and then helped me figure out which refrigerator best fit my kitchen needs. Roger’s knowledge of the brands and features of each type of refrigerator was top-notch. Home Depot is lucky to have Roger on board in the appliance department!

I was shopping for a Christmas tree in Georgetown, Texas, at Home Depot today, and Obed helped me. The young man was so impressive! He carried the boxed tree to the outdoor lawn and garden cashier area, set it down, and then went outdoors to get a cart to place it in. I would have been fully capable of doing this myself, but he insisted and said he loves customer service. I tried to give him a tip, which he refused. Obed was so kind and helpful — he truly gave me the best buying experience I have ever had at The Home Depot. He is a great representative for the Georgetown store, and I hope management recognizes what a fine young man you have working on your team.

I want to compliment Palm Bay Malabar store sales cashier ANTONIA, who was awesome under pressure. When left alone, she multitasked smoothly, assisting three customers with a smile and being very polite. Hats off to her.

I want to let you know that an employee at the Home Depot store in Jackson, MI store, was a tremendous help to me in buying some 1/4 sheet plywood. He pulled and cut all my boards carefully. Super courteous and helpful. He also said that lumber was not his assigned area.

Bobby is the best at 47950 Grand River, Novi, MI. I have been there several times in the past week. He is always so lovely and accommodating. Make sure you keep this young man!

Your employee, Roz, at Home Depot Newmarket, Ontario, Canada, is exceptional. She is knowledgeable about the products her store carries and guides each customer she interacts with in the right direction. She is also very kind and patient with everyone she helps.

I am writing to say thank you for the outstanding customer service I received today at Steelyard Common Home Depot in Cleveland, Ohio, from Louis. He knew how to help me with not one but two different transactions promptly and courteously.

Erin at the Laguna Woods location gave me the utmost professional service to guide me on which power washer to purchase. He clearly explained the difference between the models and was able to recommend the best model for my job.

Jorge from Home Depot in Brownsville, Texas, on Morrison Rd. He is an excellent employee! This young man knows his stuff. Congratulations, Home Depot, for having such a great worker! Keep it up!

I’m an independent contractor working in Victoria, TX. I’ve recently done a lot of business with the millwork dept at store #6587. The associate goes above and beyond to ensure that my estimates are just right and helps me with whatever I need to keep my clients happy.

I’d love to thank Bill Miles at the Home Depot paint department on 700 Reed Rd in Marple 19008, PA. He was such a help in my decisions on paint. He also was friendly and greeted me with a warm, welcoming smile. I hope you know what a great employee you have there.

I want to Thank Roxxy from the Everett HD Store. She was helpful and patient with us returning stuff on Saturday, August 26, 2023. I talked to her Supervisor. Chad also told him how good of a job she did for us; she was supposed to be off in 7 minutes, but she stayed to finish the transaction. Thanks, Roxxy, for your unconditional Help and support for us.

Congratulations on hiring your employee, Annesley., ID 54927, who works in the 13309 I-35 North Austin, TX 78753 garden department store. She was professional, helpful, and patient while helping me to choose the suitable soil for my backyard. She wanted to ensure I was getting the right product, and she took the time to make a couple of calls to the inside store to make sure and always kept a friendly smile. She struck me as a remarkable, brilliant young lady. I hope management would pay attention to her because she is a rough diamond, and with the proper cut and polishing, I predict she might shine and climb up positions in the corporate ladder to Atlanta, GA.

I have had trouble with a door ordered in the South Claiborne store in New Orleans. The Manufacturer sent the wrong door. I worked with Perry in the door department; he got the door reordered quickly and was exceedingly professional. Once the door opened, I went to pick it up and forgot my wallet in Home Depot. It wasn’t until the next day that I acknowledged it. Perry had located my lost wallet and had it put aside for me. What a relief. Thanks, Perry. What an asset to the Home Depot Team.

This morning, I went to store #0284 in Coral Springs, FL. I’ve had good customer service, but today was terrific! Jamie (paint department) and Richard (appliances department) were helpful, friendly, and patient. Both knew about their departments and what products I would need to purchase.

Your Cashier, Luvenna, at your Lexington, SC store deserves our highest compliments for her friendly, always helpful, and competent service. She provides the best service we could hope for and quickly gets our requests handled every time with a smile.

Store: 1604; CASHIER. 00016; her name is Toni 68490. This competent and understanding person at the Customer Service Desk knew precisely what I needed! I needed my Home Depot credit card number to process my order. I had been in the store in the flooring section sitting at the customer station for over an hour trying to place my order with no luck. I even ordered a new card as I thought my card had expired. So, Toni figured out what I had done and what I needed. She could print out my Credit account and give me a Temporary Charge Pass. She also pointed out the Charge account, which I just approved, so I could cancel it after a few days as I didn’t need two cards. Then she processed my order having to look up each model number and SKU as it couldn’t be found on my shopping card info. She processed my order and wisely advised delivery as I had two pallets plus, and I knew I couldn’t arrange a large enough truck. I had stressed out as there was an extraordinary financial deal I wanted to utilize! She relieved my stress big time. Total time spent in Home Depot was 3 1/2 hours! The last half hour was the solution. I appreciated the patience, confidence, and helpfulness of Toni.

Wow! I just had the best experience purchasing appliances ever. My wife and I worked with Kai at the Cedar City, Utah, store. Not only was Kai very personable, but he was also very knowledgeable about all the appliances we asked about. Whenever there was a question that he couldn’t answer directly, he went out of his way to get the details so he could accurately give us correct answers. That is something that is rarely encountered these days. We ended up buying five appliances through Kai. If it weren’t for Kai, we would have shopped elsewhere. Kai has favorably countered the poor experience I have had purchasing a refrigerator from Home Depot. People determine the quality of a business. I was very reluctant to check Home Depot for this purchase. I bought these appliances because of Kai and not Home Depot. I’m retired now. However, I used to do a lot of interviewing to hire people who work well with customers. If I were still hiring, I would try to recruit Kai in a heartbeat. Thanks, Kai, for helping us accomplish something that is usually a pain in the butt. Home Depot is lucky to have you. If all the deliveries work well, I recommend Kai and Home Depot in Cedar City to anyone looking for appliances.

Andrew in plumbing at Home Depot in Leavenworth, Kansas (5000 S. 4th St.) was VERY helpful to me. He saw I would purchase a toilet with a dent in the box. He insisted on opening the box and found the toilet was broken. So through his initiative, I didn’t buy a damaged toilet and THEN have to drive another 30 minutes back to Leavenworth to return it.

I want to tell you about my recent experience at Home Depot in Staten Island. First, I would like to thank you for all the help I received from an employee named Steven Sing. He went out of his way to help me as I am A handicapped individual. Also, the cashier named Melinda was most helpful enough for me, helping me remove items from my basket. She was most pleasant, and I genuinely enjoy shopping at Home Depot instead of Lowe’s. Thank you very much.

This is about Mister Caleb in the Garden Center. I was seeking an extension cord in its last known location; however no longer there. I saw Mister Caleb unpacking items from a box. he was asked about the location of extension cords. He checked his device and stated the location. Well, he decided to walk me to the location. He did not know I was rushing to the NBA playoff game and appreciated the direct escort. I needed some small bags of soil to finish my planting project; however, there were no small bags of soil in their designated location. So Mister Caleb walked into the Garden Center based on his act of kindness earlier. Mister Caleb was asked about the small bags of soil for which he spotted a pallet of the item on top of the shelf. He resolved the issue and then stated he could place my large, heavy load of purchased items in my car. He was my hero of the day with his acts of kindness. A worthy person to earn a star for the day based on good character, motivation, and an act of kindness. I am the leader of military men and women who can spot a leader in the making. Thank you again, and KUDOS, Mister Caleb!!!

Kudos to Derrick at the Madison, Wisconsin, Verona Road Home Depot store. Today, he was very friendly and helpful in choosing and cutting lumber to my specifications. He is excellent at customer service, did his job very competently, and I wish him well in all his future endeavors!

Where to start? Since it’s opened, I have been shopping at the Home Depot on 1001 Steamboat Pkwy Ren, Nv. I have found Home Depot to be a blessing on occasion and a curse on others. I have had terrible luck with any department requiring additional help, like windows, doors, blinds, flooring, etc. People no longer know what customer service is, except for a few folks walking the store table to help when needed. I.e., A gentleman named Sandy was by far the most professional person I’ve met at Home Depot in quite some time. He took the time to explain in detail which products would help complete my job. To clarify, I rarely take the time to comment, but the week prior, a grumpy elderly lady checked us out and made a $400.00 mistake, so I went to customer service and explained to the younger gentlemen that I needed to be charged more. He was very polite and shocked by our honesty. I hope Sandy and the few others going above and beyond are being incentivized because Lowes is around the corner.

I want to leave a favorable comment for Mr. Bartolome at the 16420 Washington St location. This man is always of a “top shelf” manner, and I personally look for him when I am to check-out. His demeanor is exceptionally appropriate for a great shopping experience. Other employees would do well to emulate his persona. Please recognize him in the proper forum.

I just want to commend Home Depot about a certain employee at the Centennial Store (7008) whose name is Jamee. I first met Jamee during the kid’s workshop back in November. My son Zachary who is 7 and autistic, generally has a hard time with group activities, but Jamee, who did not know us prior, sat with Zachary as he struggled with his project. By the end of the session, they were best friends. My husband is remodeling our home currently, and we are in Home Depot at least 3 times a week. My son immediately seeks out Jamee and is always pleased to find her. She always greets us with “Hi, Zachary and Gabby.” She has never forgotten their names. Jamee is an energetic, consistently pleasant, knowledgeable, and hard worker. She has worked in several departments where we have needed her help, and she is quick to resolve our issues with a smile on her face. It’s always a perfect trip to Home Depot when Jamee is at work. This past kids’ workshop Jamee was stationed at the paint section. Although she is wonderful and works hard where she is placed, it would be a shame if she does not continue with the kid’s workshop as she is so gifted with kids. She is so fun that kids want to stay in line a bit before being seated so they can play her games while they wait. She is a crowd favorite, and I hope to see her at the next workshop. Great Job, Jamee! Thank you for everything!

Last week I had tile installers at my house and needed tile. Went to Home Depot in Waterville, ME. In the tile department, Kim LeBlanc was busy helping another customer, but she did acknowledge me and said she would help me as soon as she finished with her current customer. That was so professional. I went to the tile aisle, browsed, and waited about 5-10 minutes. Kim came over with her customer, finished that transaction, and turned and helped me. So polite. She helped me pick out the tile, check that it was in stock, show me the grout, and check me out. She was so knowledgeable about the amounts I would need and answered my questions. It was such a pleasure, and then I was on my way home with tile and grout in the tote. It made shopping so much easier. My tile is now installed. Kim LeBlanc did a fantastic job, and I was so pleased. Thank you so much, Kim.

I was shopping at the Home Depot in Albert Lea, and an employee named Steph was able to point me to the product that I needed and the brand that I preferred. Thanks for helping us get the jobs done!

We went to Home Depot in Oxford, MS, on 4-2-23 to return some items that didn’t work. We have been working on our bathroom and got the wrong things. Everyone in the store was helpful and polite, and they knew where everything was! We don’t live in Oxford, so we must order items online. When we get ready to redo our kitcHome Depot will get gets our business. In our opinion, Home Depot is the best place to go to!

Rai and Yaltzeli from the grove city, OH, home depot location are incredible! They were so patient and helped me find absolutely everything that I needed. They are truly a gem for this team. I am so happy they came across my path. Trips for stuff like this are usually very stressful, but they made everything a breeze. Their sense of empathy and strong communication made my visit seamless. I wish them all the best.

Robyn at the Lake Wales, Fl store was a super employee today. Unfortunately, the paint department was slammed as only one young lady was working. The store said there were 8 gallons of the pool deck but none on the shelf. After waiting for help, I stopped Robyn in the aisle, not her department. I explained my situation, and she got the ladder and found my paint in a box. She went the extra mile to help me!

Sharon in Customer Service helped me at 150 Pocono Commons Stroudsburg, PA 18360 on 3/27/23 at 01:59 PM, to register my Veterans Discount, purchase, and put the app on my cell phone. I could not have completed the registration and the transaction without Sharon’s help. Sharon has excellent customer service relationship skills and strategies. I rate Sharon 5 stars for above and beyond-efforts with her Sterling service.

Right before closing, I stopped in the store at 1330 W. Baseline, Tempe, AZ. I needed 2 gallons of Zep wax to finish my job. The website said there were 7 in stock, but three could not find any. Al was working in another area; I asked him to help me find the products; Al was accommodating and retrieved the product, which was on the top shelf; thank you, Al, for all your help.

I want to recognize Tom Swain at Home Depot in Commack, NY. When two employees tried but could not find the plumbing part I was looking for, Tom came to the rescue, checked the inventory, and found it hidden on the top shelf. I shop at Home Depot because of knowledgeable and customer-focused people like Tom. Thanks, Tom! Best, David Schram.

Hey there, I just was in the Home Depot in Annapolis in Forest Plaza, and I want to thank one of your associates, Arnita. I was in line, and she called out from the self-help counter and said she would help. Then, she assisted me with a price check and helped me with my Veterans’ Discount. All the while, she was friendly and professional, and frankly, her attitude and efficiency made my day – what excellent service!

On 3-13-23, I bought three sacks of Scott’s lawn fertilizer. The first two sacks were very lumpy and could not be adequately spread by my Scotts Edgegaurd spreader. I had to stop and clear the lumps preventing a uniform fertilizer spread.

So I returned the third sack and the empty first two sacks to my Home Depot on 1488 and asked for a credit for the two defective bags. They said I must contact this Home Depot site to get my money back. However, they did allow me to replace the lousy sack with a new one. Note: the new bag worked perfectly.

I charged this purchase on my American Express Card and would like you to credit me back on the same card.

Some thoughts. As I checked for a new bag, I found many bags were lumpy or frozen solid. You have a severe problem with your current stock. Also, I have retained a bucket of the lumps that I had to extract by hand from my spreader should you want more detailed information.

William B. Bradley P.E. Retired

Recently my Grandmother Evelyn entered the Home Depot Store in Arlington, Texas 76017, and received amazing customer service from a Floor Specialist named Shiya Garza. She went above and beyond to ensure my grandmother left with what she needed while being proactive throughout the experience. She did a great job, from searching for the tiles to using a forklift to get down the same sets required.

I am a home building/painting contractor who has been buying all my products from Home Depot for many years now, and I am pleased with how the stores are managed and operated! Sales associates are always in good spirits and knowledgeable in the departments they attend to. I never have an issue. I shop mainly at the mantua and Deptford NJ stores. Very happy!

Hello, to whom it may concern, I have been shopping at the Home Depot for many years, and I would like to take the time to acknowledge and point out to management an employee I consider your best, Mr. James Gutzman. He has been enormously helpful and has gone above and beyond to take care of me in helping me find exactly what I need, including material, ordering, shipping, and the not-so-occasional HD mistakes. If not for Mr. Gutzman, you would have lost me as a customer years ago. I don’t know what you pay him, but if he were my employee,he would get a big raise!

I was at store 0404 yesterday in Mesa, Arizona, on Crismon Rd. Feb 06, 2023. Brodie helped me up front at the Customer service desk. Brodie was accommodating as I had no idea how to replace the carport and horse shed roofs. However, I did have the measurement, and he calculated everything for me. He was very patient and reviewed everything to help me understand how it would work per the items needed for the jobs. Hopefully, I will see him again today, as the water heater crashed last night, and I need to buy another one.

Thank you, Brodie, for all your help.

HIBO at the Home Depot In Anchorage, Alaska 400 rodeo place went above and beyond when I locked the keys in my truck with my 2-year-old. She was calm and knowledgeable about where the proper tools were to help me get into my truck very quickly. Amazing People like her are what this country is built on and give me hope for this country. HIBO is a God-sent and brightened my day.

On asking at the checkout for assistance in loading bags of bark and rock, I was helped by Nick DeBias at the Cattleman Branch in Sarasota, FL, today. He was very polite and took the time to load these heavy bags into my car carefully. Furthermore, he wished to be a pleasant day – excellent customer service. Thank you.

I want to inform you your employee Skip at the Saratoga Springs store was extremely helpful today; they answered all y questions and helped me find all the materials I needed for my home project. As a result, I will, from now on, get my material from Home Depot and not Lowes.